Turn Conflict Into Value
What can be done about unresolved conflict in our organization?
Platinum’s conflict management services are designed to optimize your workplace culture by resolving conflict through process improvement, role definition, leadership improvement, governance improvement, and getting the "right people in the right seats."
- Family/Owner conflict: When relationships are in jeopardy due to family working together in the same business
- Board conflict: Lack of clear role definitions, disagreement about strategic direction, or inexperience
- Leadership conflict: Executives who manage against each other or who have radically different leadership styles
- Key Employee conflict: Power struggles, personality clashes, or conflicting goals can all cause persistent conflict
- Merger/Acquisition conflict: Merging two cultures into a unified third culture usually results in grassroots conflict and lack of integration
Tools for Conflict Resolution
Healthy Conflict Resolution
When organizations are in conflict, it’s likely a combination of important elements that need to be addressed in tandem. Our assessment looks at the following elements:
- Leadership: Is current leadership performing at high levels? Is the current leadership trusted? Are the leaders themselves fighting with each other?
- Process: Are processes poorly defined, forcing employees to "fill in the gaps" or guess at what they are expected to do?
- Roles: Do employees stay in their "swim lane" or do they concern themselves with discussions and decisions that are not part of their role?
Unresolved conflict costs U.S. businesses $359 billion a year.
Employees average 2.8 hours per week dealing with conflict.
76% of workers have avoided a colleague due to unresolved conflict.
57% of employees never receive conflict resolution training.
43% think their leadership team does not manage conflict well.
Platinum believes that you have the conflicts you tolerate. Conflict Resolution success depends on two additional factors: strong leadership and a healthy culture.
Your First Step
For a no-obligation consultation about your conflict resolution questions, contact:
Bill English
Bill.English@thePlatinumGrp.com
952-522-9522
“I bring a unique background to small business owners as an entrepreneur and licensed psychologist with a business process improvement focus. This means restoring wholeness to business owners and value to their businesses. I enjoy helping family owned businesses in conflict return to improved relationships and helping the owner find balance between work and business.”
Randy Kroll
Randy.Kroll@thePlatinumGrp.com
952-829-5700
“It excites me to help the leadership of for-profit and nonprofit organizations to re-design and re-think the culture, systems and environment in order to position them for growth and development.”
The Truth is Never the Problem
Oscar Wilde once famously wrote, “The truth is never pure and rarely simple.” While the meaning of that quote has been parsed for generations, when it comes to building a better business, Platinum has his own strong belief that “The truth is never the problem.” Platinum uses that tenet as a core principle in leadership development, conflict resolution, and building management teams. Whatever the “truth” is in your business, Platinum works with owners and leaders to lean into that truth and allow it to inform the way we help you improve your business.
Culture Trumps Strategy
Work “culture” is all the invisible stuff that glues organizations together. It includes things like values, purpose, and approach, things that are hard to evaluate, hard to measure, and sometime, hard to manage. Culture vs. strategy has always been a business puzzle. Platinum believes that a strong and team-oriented culture with healthy dialogue and collaboration is the foundation upon which to execute your strategy. When great strategies are executed by great cultures, long-term success will be realized.
You Have the Conflicts You Tolerate
Owners and business leaders tend to have the problems they tolerate. When things aren’t going well for a business, owners tend to think they have a marketing or sales problem, when in reality, often times, they have a leadership problem. Those problems can flow down through a company and infect the culture, and ultimately the bottom line. Once a company has good leadership, that company will find that over time, conflicts will go away and cultures will become less toxic. Great leaders don't tolerate problems - they solve them.
Conflict Management Services
Our conflict management services are designed to optimize your workplace culture by resolving conflict through process improvement, role definition, leadership improvement, governance improvement, and getting the "right people in the right seats."
- Family/Owner conflict: When relationships are in jeopardy due to family working together in the same business
- Board conflict: Lack of clear role definitions, disagreement about strategic direction, or inexperience
- Leadership conflict: Executives who manage against each other or who have radically different leadership styles
- Key Employee conflict: Power struggles, personality clashes, or conflicting goals can all cause persistent conflict
- Merger/Acquisition conflict: Merging two cultures into a unified third culture usually results in grassroots conflict and lack of integration
Oscar Wilde once famously wrote, “The truth is never pure and rarely simple.” While the meaning of that quote has been parsed for generations, when it comes to building a better business, Platinum has his own strong belief that “The truth is never the problem.” Platinum uses that tenet as a core principle in leadership development, conflict resolution, and building management teams. Whatever the “truth” is in your business, Platinum works with owners and leaders to lean into that truth and allow it to inform the way we help you improve your business.
Work “culture” is all the invisible stuff that glues organizations together. It includes things like values, purpose, and approach, things that are hard to evaluate, hard to measure, and sometime, hard to manage. Culture vs. strategy has always been a business puzzle. Platinum believes that a strong and team-oriented culture with healthy dialogue and collaboration is the foundation upon which to execute your strategy. When great strategies are executed by great cultures, long-term success will be realized.
Owners and business leaders tend to have the problems they tolerate. When things aren’t going well for a business, owners tend to think they have a marketing or sales problem, when in reality, often times, they have a leadership problem. Those problems can flow down through a company and infect the culture, and ultimately the bottom line. Once a company has good leadership, that company will find that over time, conflicts will go away and cultures will become less toxic. Great leaders don't tolerate problems - they solve them.
